Unnecessary letter requesting reading of remotely read water meters was sent to some customers

Some customers have received an unnecessary request for a water meter reading through the invoicing system of Turun Vesihuolto Oy. The request only applies to customers whose remotely readable water meter has not sent a reading or whose remotely readable water meter display is empty.

The reading request was sent by letter to all customers of Turun Vesihuolto in mid-August and looks like this:

A remotely read water meter has been installed on your property, but we have not received any remote reading data from the water meter. The reason for the missing data is probably a poor network connection.

Please report the water meter reading no later than 30 August 2026. You can report the reading to Vesitili at www.vesitili.fi/Turku/, by email to asiakaspalvelu@turunvesihuolto.fi or by calling customer service on  +358 (02) 2633 2292.

If there is no reading on the water meter display (the display is dark), please notify customer service immediately, tel. +358 (02) 2633 2292, Mon–Fri 9:00–12:00.

This matter only applies to customers who have previously received a similar read request by letter.

 For other customers, the notification is unnecessary and does not require any action.

We apologise for any inconvenience caused.

Customer service contact information:

Invoicing
Mon–Fri 9:00–12:00
+358 (0)2 263 321 63
laskutus@turunvesihuolto.fi